Description

The Department of Families, Housing, Community Services and Indigenous Affairs (FAHCSIA) contracted CIRCA to review the engagement and communication strategy for the NTER redesign consultations, and to observe a number of the consultations. The engagement process was delivered through a comprehensive four-tiered consultation approach. The first section of this report discusses the engagement and communication strategy, and whether the program objectives and operational objectives were achieved, based on the observations. On the whole, the assessment concluded that objectives were met and key messages were delivered, although several factors limited the openness of some meetings. The remainder of the report discusses the training, use of interpreters, communication products and reporting and makes suggestions for improvements in these. (Introduction, edited.)

Related Items

• Report on the Northern Territory Emergency Response Redesign Consultations