This is a review of Legal Aid NSW’s outreach services. The report draws upon the experiences of practitioners in providing outreach legal services, particularly the challenges that they have faced and lessons learned. It is aimed at contributing to the ongoing evolution of best practices in outreach at Legal Aid NSW. This report focuses on a case study undertaken in the Mid North Coast region of NSW, consisting of interviews with lawyers, staff and host agencies working in the region. It is part two of a two stage review, the first stage being a statistical overview of Legal Aid NSW outreach services between 2010 and 2012.